Training
EFFECTIVE NEGOTIATION SKILLS
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Course Overview |
Material
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Duration in days |
| Introduction:
The ability to be a good negotiator is an essential skill in business. Most of us negotiate several times a day without realizing it. This is normally on an informal basis and we become very good at negotiating. However, when we negotiate in a formal or business setting, we often find this experience quite stressful. As a consequence, we lose confidence in our ability to negotiate and this negatively affects our ability to get what we want. This course will help delegates to gain the confidence and skills to negotiate effectively in both formal and informal settings. |
4 x Role Plays
PowerPoint Presentation 1 x Self test 3 sets of Pre-Reading |
2 |
HOW TO BE AN EFFECTIVE COMMUNICATOR AND LISTENER
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Course Overview
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Material |
Duration in days |
| Introduction:
Communication both verbal and written coupled with listening skills are essential qualities that every successful manager / teamleader must possess. This half day programme gives the delegate both theoretical inputs and the opportunity for practice through individual and group exercises. |
Individual Exercises
Group Exercises Group discussions Course handouts Pre-Reading material |
Half day |
CONFLICT HANDLING AND DEALING WITH DIFFICULT PEOPLE
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Course Overview
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Material |
Duration in days |
| · We all encounter people that annoy and irritate us. Sometimes they make us very angry
· There are difficult people that we cannot avoid, be they customers, superiors, colleagues, or subordinates. · We need the skills to manage these relationships positively. This will enable us to deal effectively with difficult people. |
4 Role Plays
1 x Self test PowerPoint Presentation 2 sets of Pre-Reading |
2 |
ADVANCED COMMUNICATION SKILLS
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Course Overview
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Material |
Duration in days |
| Introduction:
Communication skills are essential qualities that every manager and sales person must possess. This full-day programme gives the delegate both theoretical inputs and the opportunity for practice through individual and group exercises. |
Individual Exercises
Group Exercises PowerPoint Slides Course handouts Pre-Reading material |
Full Day |
MANAGEMENT DEVELOPMENT
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Course Overview
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Material |
Duration in days |
| Introduction:
This programme is designed for the recently appointed manager or for the young graduate who has been ear marked in terms of the companies succession plan for future promotion. It is also useful for the older manager who needs a theory update and some motivation in terms of modern management techniques. The course programme in its entirety can consist of 24 modules. However clients can mix and match to suit their own particular needs. |
Each module has a Pre-test to establish level of knowledge and skill on the subject matter.
Numerous individual and group exercises. Self assessment profiles on team work style. 6 DVD/Video presentations Course pre-reading Role Plays |
5 days Can be spread over 5 weeks. |
MODERN MANAGEMENT PRACTICES
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Course Overview
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Material |
Duration in days |
| Introduction:
Many managers today base their managing style on the research and principles of Maslow, Herzeberg, Louis Allen et al. These approaches were developed in the 1960’s. The world has moved on and a new body of research undertaken during the 1990’s is now being utilized by a few younger managers. This course encapsulates 3 of the more recent and relevant research in to what separates very good managers from ordinary managers. It also teaches the latest research into what motivates staff at the workplace and replaces the motivational theories of the 1960’s. |
Pre-course reading
Self test Case Studies |
1 day |
SUPERVISORY DEVELOPMENT
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Course Overview
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Material |
Duration in days |
| Introduction:
This programme has been designed for the recently appointed Supervisor/ Foreman. It is particularly appropriate for the Manufacturing / Factory environment. |
Each module has a Pre-test to establish level of knowledge and skill on the subject matter.
Numerous individual and group exercises. Self assessment profiles on team work style. 5 DVD/Video presentations Course pre-reading Role Plays |
3 days |
BASIC SUPERVISORY SKILLS
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Course Overview
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Material |
Duration in days |
| Introduction:
This programme is designed for the recently appointed supervisor, or for the “rising star” who has been ear marked in terms of the companies succession plan for future promotion. It is also useful for the older supervisor who needs a theory update and some motivation in terms of modern supervisory techniques. It has been designed to give a fast track introduction to the knowledge and skill required to supervise employees in the current South African workplace. . |
Each module has numerous individual and group exercises and/or role plays |
5 half-days |
RECRUITMENT AND SELECTION – INTERVIEWING SKILLS
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Course Overview
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Material |
Duration in days |
| Introduction:
Selection interviewing has become an integral and vital part of the manager’s job. Poor selection choices can cost the company an enormous amount of money in terms of placing the wrong person in the wrong job. In addition, labour laws make it exceedingly difficult and at times expensive to dismiss a poorly selected candidate. |
Numerous individual and group exercises.
Course pre-reading Role Plays |
1 day |
PERFORMANCE APPRAISAL
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Course Overview
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Material |
Duration in days |
The course programme consists of 8 modules as follows:
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Numerous individual and group exercises.
Course pre-reading Role Plays |
1 day |
CUSTOMER SERVICE 101
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Course Overview
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Material |
Duration in days |
| Introduction:
The ability to deal effectively with customers, whether external or internal, is an essential skill in business. Most of us expect good customer service. We move to another supplier or service provider due to one too many unsatisfactory customer service experiences. This is normally done without explanation or notification. As a consequence, companies lose customers and income. Research shows that it costs far more to gain a new customer than it is to keep an existing customer. This course will help delegates to understand not only the importance of customer service to the company, but also to them as an employee. The course will further help delegates to develop the skills to deal effectively and warmly with customers. This course is based upon Unit Standard: 110082. |
2 x Role Plays 1 x Audio Case Study PowerPoint Presentation 1 x Self test 1 sets of Pre-Reading |
1.5 |
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